Mylapore · Case Study

How restaurants are increasing revenue by 20% using AI voice agents.

Across 10+ locations, PieLine helped Mylapore answer more calls, capture more orders, and drive consistent upsells without adding operational overhead.

Mylapore South Indian Vegetarian
+0%

increase in phone order revenue

0+

locations deployed

0%

order accuracy

0%

calls fully handled by AI

Revenue & Upselling

Every answered call became incremental revenue.

PieLine consistently answers calls and upsells customers on every interaction, generating over $500/month/location in upsell revenue alone.

+0%

phone order revenue

+$0

upsell revenue / mo / location

More

answered calls during peak hours

Higher

kitchen utilization

“By keeping our kitchens fully utilized, we’re projecting an additional $500 in revenue per location, per day.”

J

Jay

Mylapore Group Founder & Managing Partner

Autonomous Call Handling

93% of calls never require staff involvement.

PieLine autonomously handles orders, menu and waitlist questions, catering inquiries, and customer updates, escalating edge cases only when needed.

Customer

calls once

PieLine

answers instantly

Order Complete

sent to kitchen

<0%

manager escalations

Unlimited

simultaneous calls

No

hold times or missed calls

Workflows

catering, waitlists & more

Mylapore dining room with guests seated across the restaurant
Focus on hospitality
Mylapore South Indian meal served on a banana leaf
Order quality first

Operational Impact

Staff now focus on hospitality instead of answering phones.

Instead of being tied to registers and ringing phones, employees can focus on order quality, speed, and guest experience.

“Our staff can finally focus on what humans do best.”

Jay, Mylapore Group Founder & Managing Partner

Better order accuracy
Faster fulfillment
Improved guest experience
Easier scaling across locations

Customer Validation

Customers get an impressive personalized experience and faster service.

Take a look at what some of Mylapore’s customers had to say when their calls were handled by PieLine’s AI voice assistant.

Hari K. Srinivasan LinkedIn testimonial about Mylapore

Hari K. Srinivasan · on Mylapore

Brand + Intelligence

PieLine learns the brand, then turns every call into insight.

Mylapore gets a voice experience that feels native to the restaurant and a clearer view of what customers want across locations.

Voice customization

Tailored to South Indian hospitality and Mylapore's tone.

Brand consistency

Every call feels on-brand, regardless of location or shift.

Customer trust

A seamless experience from call to fulfillment.

Data & Insights

Turning calls into intelligence.

Track AI performance and orders across every location.

Compare phone performance across locations

Spot best-selling and underperforming items

See where upsells work, fail, and improve

Understand peak times, call volume, and conversion

Warm restaurant dining room

The bigger story

AI didn’t replace jobs. It removed bottlenecks.

Mylapore used AI to scale operations, improve customer experience, and grow faster while redeploying team members into expansion opportunities.

“This is the story no one talks about: AI isn’t here to eliminate jobs. It’s here to eliminate bottlenecks.”

Jay, Mylapore Group Founder & Managing Partner

+0%

phone order revenue

0%

order accuracy

0%

autonomous call handling

0+

locations live