This Privacy Policy describes how PieLine ("we," "us," or "our") collects, uses, and shares information when you use our voice AI restaurant ordering service and visit our website getpieline.com (the "Service").

1. Information We Collect

1.1 Information You Provide

When you use our Service, you may provide:

Contact information (name, email, phone number)
Business information (restaurant name, location, business hours)
Menu data and pricing information
POS system credentials and configuration
Customer order data and call transcripts
Payment and billing information
Communication preferences and SMS/text messaging consent
Marketing and promotional communication preferences

1.2 Automatically Collected Information

When you use our Service, we automatically collect:

Call data (phone numbers, call duration, call recordings)
Order processing data (items ordered, quantities, pricing)
POS integration data (menu synchronization, order submissions)
Log data (IP address, browser type, pages visited)
Device information and usage analytics
Cookie and tracking technology data

1.3 Third-Party Data

We may receive data from:

Retell AI (voice processing and call management)
POS systems including Clover, Toast, Square, and others (menu data, order confirmations)
Payment processors (transaction data)
Analytics providers (usage statistics)

2. How We Use Your Information

To provide voice AI ordering services for your restaurant
To process customer orders and integrate with your POS system
To manage call routing and voice AI interactions
To synchronize menu data and pricing with your POS
To provide analytics and reporting on order performance
To respond to your inquiries and provide customer support
To send you service-related communications and updates
To send SMS/text messages about order status, reservation updates, and service notifications (only with your consent)
To send promotional emails and marketing communications (only with your consent)
To follow up on demo requests and provide information about our services
To improve our Service and develop new features
To protect our legal rights and prevent misuse
To comply with legal obligations and regulatory requirements

3. Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who assist our operations (Retell AI, cloud hosting, analytics)
POS Integration Partners: Your POS system provider to process orders and synchronize data (including Clover, Toast, Square, and others)
Payment Processors: To process payments and handle transactions through your chosen POS system's payment network
Legal Compliance: Law enforcement, regulators, or legal authorities when required by law
Business Transfers: In connection with mergers, acquisitions, or asset sales
Consent: With your explicit consent for other purposes

4. Data Security and Retention

We implement appropriate technical and organizational measures to protect your data:

Encryption of data in transit and at rest
Access controls and authentication mechanisms
Regular security assessments and monitoring
Secure data centers and infrastructure

We retain your data only as long as necessary to provide our Service and comply with legal obligations. Call recordings and order data are typically retained for business and legal purposes.

5. Payment Processing Compliance

PieLine integrates with multiple POS systems including Clover, Toast, Square, and others. When you use Clover as your POS system, we process all payments through the Clover network and comply with all Clover policies and requirements. We do not:

Store credit card information or payment data
Process payments outside of your chosen POS system's payment network
Handle money transmission or payment processing directly
Access or store sensitive payment card data

All payment processing is handled securely by your chosen POS system provider in compliance with PCI DSS requirements. When using Clover, we follow all Clover-specific policies and process payments exclusively through the Clover network unless you, as the merchant, request otherwise.

6. SMS/Text Messaging and Communication Preferences

6.1 SMS/Text Messaging

When you provide your phone number and consent to receive text messages from PieLine:

We may send you SMS/text messages about demo calls, order status, reservation updates, and service notifications
For restaurant services, we may send transactional messages on behalf of restaurants including order confirmations, pickup notifications, waitlist updates, and reservation changes
Message frequency will vary based on your activity, restaurant interactions, and preferences
Message and data rates may apply depending on your mobile carrier plan
Consent to receive text messages is not a condition of purchase or service
You can opt-out at any time by replying STOP to any text message
You can reply HELP to any text message for assistance
We may use automated systems to send text messages
Messages may be sent from PieLine directly or on behalf of participating restaurants

6.2 Email Communications

We may send you email communications including:

Service-related notifications and updates
Demo follow-ups and information about our services
Promotional emails and marketing communications (only with your consent)
Account and billing information

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in any email or contacting us directly.

6.3 Restaurant Service Communications

When you interact with restaurants using PieLine's services:

Restaurants may collect your phone number during the ordering process
By providing your phone number to a restaurant, you consent to receive transactional messages related to that specific order or reservation
These may include order confirmations, preparation updates, pickup/delivery notifications, and waitlist communications
Each restaurant interaction constitutes separate consent for that specific transaction
You can opt-out of future messages from any restaurant by replying STOP
Opting out from one restaurant does not affect communications from other restaurants or PieLine directly

6.4 Communication Consent

By providing your contact information and agreeing to our terms:

You consent to receive communications necessary for providing our services
You may separately consent to receive promotional communications
You understand that consent is not required to purchase or use our services
You can withdraw your consent at any time through the methods described above

7. Your Rights

You have the right to:

Request access to your personal information
Request correction or deletion of your information
Opt-out of marketing communications and text messages
Request data portability
Withdraw consent for data processing and communications
File a complaint with relevant data protection authorities

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

10. Contact Us

For privacy-related questions or to exercise your rights, please contact us through our form or email us at gurbaz@getpieline.com.